Social Services

Social Services are available to all patients and their families with social, economic or emotional needs. To request a Social Worker, ask your Physician or Nurse. He/she will arrange for the Social Worker to come and visit with you.
 

Religious and Spiritual Care

Our philosophy of care is based on the understanding that spiritual / religious care is an important part of your healthcare. If you wish or need any spiritual/religious or emotional support, please inform a Nurse or Social Worker who will arrange a visit from someone from your faith community.

For patients who are Muslim, prayer areas are located in the following areas:

Hamad General Hospital

The mosque is located on the first floor near the security desk.

Women’s Hospital

The mosque is located outside at the back of the hospital building in the West Wing. For women, a prayer room is located inside the hospital on the first floor next to Ultrasound Radiology waiting area for females.

Rumailah Hospital

The mosque is located on the first floor just behind the Pharmacy in an open area. For women, a prayer room is situated on the first floor at the back of the Social Service office.

Al Amal Hospital

A prayer room is located on the first floor near the Outpatient Department.
 

Patient Relations

We aim to exceed your expectations during your stay while at Hamad Medical Corporation. Please feel free to voice your concerns to any employee. We are available 24 hours a day, 7 days a week to answer your questions and concerns. In the event that you wish to talk with one of our Patient Relations Coordinators, please feel free to ask any employee. Please express your concern to the In-Charge Nurse during after hours. Our Patient Relations Coordinators are available Sunday-Thursday from 7:00 AM to 3:00 PM. Please
contact our Patient Relations Coordinators at:

Hamad General Hospital
4391428

Women’s Hospital
4393137

Rumailah Hospital (Administration)
4397000

Al Amal Hospital (Administration)
4397802
 

Interpreter Service

If you have a problem understanding, speaking or writing in Arabic or English please tell your Nurse or Social Worker, so that we can make arrangements with a person who can speak your language.
 

Security Services

Our Security Officers are on duty 24 hours a day, 7 days a week to protect you and your family. If at anytime you become concerned about your personal safety or valuables, please tell your Nurse or contact Security near the main entrance to the Hospital.

Security Officers are also available to give directions and answer any of your facility questions. They are responsible for maintaining and regulating the flow of visitors according to hospital rules and regulations. Please follow their instructions.

Patient Accounts Services:

This service is available in all the Hospitals on the first floor close to Outpatient Departments. Following services is provided by them:

Issue Health Card
Renew Health Card
Creating file for new patient
Recording patient demographic details through the electronic patient registration system.
 

Our Staff

Many staff will care for you throughout your care. It is important that you learn who your caregivers are so that you can appropriately participate about your care.

Hospital Employees

All employees wear an identification badge that indicates they are an employee of Hamad Medical Corporation. You should feel free to know the names of any of your caregivers. If you have a doubt about someone who has approached you, please contact the In-Charge Nurse for your unit.

Medical Staff

Every patient has a named Consultant. This Consultant and their team are responsible for your care. This team may include a Consultant, Senior Specialist, Specialist, Resident, Intern and/or Medical Student.

Nursing

During your hospital stay, you will have a designated Nurse on each shift that will be responsible for your care. These Nurses are responsible for carrying out your individual care plan across all shifts. At the beginning of each shift, the Nurse assigned to your care will introduce herself to you. There are three shifts of nursing staff over a 24-hour period. At the start of each shift, a report will be given about your status to the next shift Nurse. These reports are very important in ensuring that there is good communication and continuity about your care.

There is a Head or In-Charge Nurse for each patient care area. For any query or concern during your care, you may ask to speak to the In-Charge Supervisor. It is her/his job to make sure that the service runs smoothly and that your care is uneventful.

Paramedical Staff

The hospital has a range of paramedical staff that may be involved in your care. Some of them include a: Physiotherapist, Dietician, Pharmacist, Respiratory Therapist, Phlebotomist (draws blood) and or EKG Technician. These professionals are not Physicians or medical doctors but clinicians who follow the orders of your Physician to assist in your care.

Support Staff

Hamad Medical Corporation has many staff in Housekeeping, Engineering, Catering and Security dedicated to making your stay comfortable, safe and clean. Should you need to contact any of these services, please ask to speak to the In-Charge of the unit.

To assist you with admission and discharge, Hamad Medical Corporation has staff dedicated in the Admission’s Office, Social Work, Birth Registration, Medical Records and Cashier.